Collision Repair Newsletter

A Sneak Peek at What CCC Has in Store for 2016

CCC Corporate / Collision Repair Newsletter /

We’re excited about what 2016 holds for the collision repair industry. A lot of attention was placed on vehicle technology last year and there’s even more to come in 2016.  But what about collision repair technology to improve the consumer experience? In 2015, CCC delivered many firsts to the industry such as: Electronic signature capability in […]

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Go Shopping for Parts

CCC Corporate / Collision Repair Newsletter /

We’ve added parts shopping functionality to the CCC ONE Repair Workflow desktop solution, making it even easier for estimators to shop for parts! Now, live parts pricing and inventory are available on-screen while the estimate is being written. Parts are then placed into a shopping cart for easy review and one-click electronic ordering. The parts […]

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Partsapalooza: We’re on Tour!

CCC Corporate / Collision Repair Newsletter /

Have you been searching for a better way to manage parts? Our parts rock stars are hitting the road to help shops like yours electronically manage parts orders in CCC ONE. When you order parts in CCC ONE, you can expect fewer returns, better cycle times, and fewer invoicing headaches. But many shops are still […]

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Improving the Customer Experience

CCC Corporate / Collision Repair Newsletter /

Your customers have high expectations. Of course, they want a high quality repair for their vehicle – and you know how to deliver that! But what about other aspects of the customer experience? CCC ONE is helping collision repairers stay in touch with their customers and deliver a high-tech, high-quality experience. Here’s a quick look […]

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Going Paperless

CCC Corporate / Collision Repair Newsletter /

The vision create a fully “paperless” business world is not new. In 1975, BusinessWeek magazine predicted “a collection of … office terminals linked to each other and to electronic filing cabinets” and that offices would be fully paperless by 1990. Decades later, that reality has yet to be realized in many offices and shops. CNN’s […]

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Do You Give Your Customers Rides?

CCC Corporate / Collision Repair Newsletter /

For many customers, difficulty securing a ride to and from a repair shop can prevent them from leaving their vehicle at the shop. When faced with a customer in this situation, what do you do? Many shops pull a porter or detailer to give the customer a ride home or back to work. This is […]

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Your Customers Want Options

CCC Corporate / Collision Repair Newsletter /

With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free. We’ve looked at our solutions to see how we could change them […]

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CCC ONE Touch is ONE!

CCC Corporate / Collision Repair Newsletter /

CCC ONE Touch CCC ONE Touch is one year old! Last spring, we released our tablet app, allowing our customers to write estimates on their tablet, right at the car. Since then, over 5,000 shops have started using Touch and have written over $1 billion in estimates! We want to thank our customers for embracing this new technology! […]

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Did You Know?

CCC Corporate / Collision Repair Newsletter /

Did you know that you can now print your logo on every estimate? Take two minutes right now to configure CCC ONE to print your logo: 1. Select Configure > Profile 2. Select Edit on your shop profile 3. Select Company Information in the left menu 4. Click in the box to add your logo […]

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Keeping it Real: Online Reviews

CCC Corporate / Collision Repair Newsletter /

Business managers and consumers are using review websites like Yelp and Angie’s List every day to interact with each other. Consumers place significant value on the opinions these sites provide access to, and business owners—including collision repairers–don’t want to miss the opportunity to get found by potential customers who are searching online. In spite of […]

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