Perspectives

The Evolving Material Damage Claims Market and the Need for Centralized Operations

CCC Corporate / Insurance, Perspectives /

 Technologies, Tools and Data Combine to Deliver Centralized Control, Localized Response to APD Claims The world has a local focus.  Organizations of all shapes and sizes have implemented strategies to support the local execution of business practices and services. The insurance industry followed suit, with many carriers decentralizing.  Regional offices were empowered to set procedures […]

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Evolving Demographics in the U.S.

CCC Corporate / Crash Course, Insurance, Perspectives /

Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]

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Enabling Wins with Claims Analytics

CCC Corporate / Insurance, Perspectives /

Getting claims to the right person at the right time can have a big impact on claims settlement. Ken Kozek, Vice President of Claims at Grange Insurance offers insight on adopting analytics to enable a better performing claims department. Ken discusses the importance of building an analytics-based organization with a balanced focus on people and […]

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Claim Frequency and Costs Rise Again

CCC Corporate / Crash Course, Perspectives /

Automotive claim frequency and costs are on the rise again. The most recent data from the ISS Fast Track Plus™ data reveals Private Passenger Auto Collision losses experienced an increase in claim frequency of 4.3 percent for the rolling four quarters ending Q4 2014 versus the rolling 12 months ending Q4 2013.1 Property Damage Liability […]

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2015 Taking Shape

CCC Corporate / Crash Course, Perspectives /

This article was originally featured in Insurance Networking News. With nearly one-third of 2015 under our belts, it’s a good time to step back and understand what the results for the first part of 2015 might tell us about the rest of the year. Consumers on the Road Again The U.S. unemployment rate fell to […]

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A little mustard, please.

CCC Corporate / Perspectives /

I saw the Oscar Mayer Wienermobile when I was a kid and it was the coolest thing. I pointed at it and yanked on my mother’s sleeve, she smiled and told me she remembered seeing it when she was a little girl. That day burned an image in my memory that hasn’t faded a bit. […]

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10 Factors Reshaping the Insurance Business in 2015

CCC Corporate / Crash Course, Insurance, Perspectives /

CCC Trends 3-27-15 This article was originally featured in Property Casualty 360. In Back to the Future II, the far distant “future” was 2015! While we’re not to the point of hoverboards and time-traveling DeLoreans, there have been a lot of technological advancements that permeate every aspect of our lives, as well as new threats that can impact the well-being […]

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Customer Satisfaction through Multiple Touchpoints

CCC Corporate / Insurance, Perspectives /

CCC Customer Satisfaction (This article was originally featured in Property Casualty 360) Market Conditions Drive Change in Consumer Expectations Economic growth in the U.S. continues to expand, but at a rate that is lower than pre-recession.  Consumers and businesses continue to focus on reducing expenses and stretching their dollars further.  Consumers now spend more time than ever before researching […]

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Trends in Auto Claims

CCC Corporate / Crash Course, Insurance, Perspectives /

CCC Auto Claims Trends This article was originally featured in Claims Management Magazine. What’s driving fewer but more expensive repairs? As we head towards the end of another year, many in the industry begin wondering what’s in store for the coming years in terms of automotive accident claims frequency and costs. In short, it appears to continue to be moving […]

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