Perspectives

A View into Appraiser Effectiveness: How Does your Staff Stack Up?

CCC Corporate / Insurance, Perspectives /

(This article was originally published in Property Casualty 360.) A majority of my conversations with appraisal supervisors from auto insurance carriers include a discussion on appraiser effectiveness, which makes sense since these are the individuals that can have a significant impact on claim cost, cycle time and customer satisfaction. Most frequently, I hear that the […]

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Spoiler Alert – Consumers Win!

CCC Corporate / Insurance, Perspectives /

Our colleagues at DriveFactor shared a post today about the central, but sometimes forgotten role consumers play in shaping the products and services insurers develop and deliver. While written with usage-based insurance (UBI) in mind, we thought it worth sharing for two reasons. First, any company that serves consumers could likely benefit from the reminder […]

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What’s in Store for 2016?

CCC Corporate / Crash Course, Perspectives /

(This article was first published in Claims Journal.) 2015 was in many ways a break-out year, where the automotive insurance and collision repair industries emerged from an almost eight year hiatus or pause in historic trends for automotive claim frequency. 2016 will likely see continuation of many of the trends experienced in 2015, but also […]

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Telematics at the Point of Claim

CCC Corporate / Insurance, Perspectives /

(As published in Insurance Networking News.) Using driver data to help improve claims performance and deliver policyholder value In our connected world, data has become instrumental in informing and transforming how insurance is priced, packaged, delivered and serviced. For an example of this, you don’t need to look any further than telematics, where driving data […]

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What Drives Customer Satisfaction

CCC Corporate / Crash Course, Perspectives /

(This article was featured in Property Casualty 360.) Why A Good Claim Experience is So Important Wikipedia lists “customer satisfaction” as “… a measure of how products and services supplied by a company meet or surpass customer expectation.”1  Companies have used this metric for many years, with numerous studies drawing correlation between a company’s ability […]

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What’s Driving Total Loss Frequency?

CCC Corporate / Crash Course, Perspectives /

Car in an auto accident. (This article was originally featured in Insurance Networking News.) Total Loss Frequency Remains Elevated  Analysis of vehicle claims data for 2015 to date shows that the rate at which vehicles are being totaled versus repaired has risen for the industry.  What’s driving this increase, and when can we expect to see it start to trend […]

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Demographics Continue to Evolve

CCC Corporate / Crash Course, Perspectives /

This article was originally featured in Property Casualty 360. An article released earlier this year began a discussion of several broad demographic changes that continue to drive change within the automotive claims and collision repair industries. Demographics of age and race were explored previously; here we will explore further demographic shifts in terms of where […]

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Miles Driven and Traffic Fatalities Rise

CCC Corporate / Crash Course, Perspectives /

(This article was originally featured in Digital Insurance) An editorial in the NY Times “The Trucks are Killing Us” recently caught my attention. With data from the National Safety Council (NSC) reporting traffic fatalities up 14 percent year-to-date through June 2015 the title resonates. Better employment, inexpensive gas, and driver distraction are all factors the […]

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In an Era of Disruption, Who’s making Change Happen in your Organization?

CCC Corporate / Insurance, Perspectives /

(This article was originally featured in Property Casualty 360) Disruption has been the lead story for the last few years – and rightfully so. Rapid technology advancements, mass consumerization of new technologies and platforms, and marketplace entrants like Uber and Google are – and will continue – to create fundamental shifts in how business is […]

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