(This article was first published in Claims Journal.) 2015 was in many ways a break-out year, where the automotive insurance and collision repair industries emerged from an almost eight year hiatus or pause in historic trends for automotive claim frequency. 2016 will likely see continuation of many of the trends experienced in 2015, but also […]
In 2015 the industry emerged from an almost eight year pause in historic trends for automotive claim costs and frequency, with claim frequency essentially returning to levels last seen pre-recession. In this edition of CCC Trends, Susanna offers an outlook at what’s to come in 2016. Take a look at several factors driving an increase […]
In the December edition of CCC Trends, Susanna takes a look at customer satisfaction in P&C insurance. CCC’s Analytics team examined customer satisfaction data from over 250,000 surveys and its findings challenge the historically accepted belief that cycle time is the key factor driving customer satisfaction. While cycle time and claim costs are closely correlated […]
(This article was originally featured in Insurance Networking News.) Total Loss Frequency Remains Elevated Analysis of vehicle claims data for 2015 to date shows that the rate at which vehicles are being totaled versus repaired has risen for the industry. What’s driving this increase, and when can we expect to see it start to trend […]
Analysis of vehicle claims data for 2015 to date shows the rate at which vehicles are being totaled versus repaired has risen for the industry. In the November 2015 edition of CCC Trends Susanna examines the factors driving this increase, and when can we expect to see it start to trend down. To check out […]
The October 2015 CCC Trends video explores further demographic shifts in terms of where people are choosing to live and how that may be driving auto claim frequency trends. Analysis of recent census data through July 2014 by William Frey of the Brookings Institute confirms populations in the U.S. large cities have continued to grow. […]
The September edition of CCC Trends explores the shifts in driving patterns, mileage growth rates on rural interstate and urban interstate roadways and the impacts on traffic safety. Economic growth has resulted in miles driven, accident frequency, and road fatalities returning or exceeding levels last seen in 2007. Growth in urban and suburban areas, more […]
Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]
This edition of CCC Trends examines some of the large shifts within the demographics of the U.S. in terms of the age and population make-up. Susanna’s also discusses the impact of the growing diversity of the U.S. population on our industry. With more vehicle registrations annually still coming from those in the U.S. aged 55-plus […]
Recent reports show automotive claim frequency and costs to be on the rise again. Susanna takes a look at some of the factors at play. To check out the rest of the series visit CCC’s YouTube channel. Watch Here