For many customers, difficulty securing a ride to and from a repair shop can prevent them from leaving their vehicle at the shop. When faced with a customer in this situation, what do you do? Many shops pull a porter or detailer to give the customer a ride home or back to work. This is […]
With 90% of consumers using multiple devices to accomplish work and daily tasks, today’s customer expects to have a choice in how they communicate with their collision repair shop. They expect to have a customer experience that is tech enabled and hassle free. We’ve looked at our solutions to see how we could change them […]
Much of our reported research over the last several months has focused on how the automotive claims and collision repair industries are experiencing lifts in both auto claim frequency and cost, returning in many ways to pre-recession trends. When we look at the broader demographics however we see that the U.S. saw little to no […]
This edition of CCC Trends examines some of the large shifts within the demographics of the U.S. in terms of the age and population make-up. Susanna’s also discusses the impact of the growing diversity of the U.S. population on our industry. With more vehicle registrations annually still coming from those in the U.S. aged 55-plus […]
Getting claims to the right person at the right time can have a big impact on claims settlement. Ken Kozek, Vice President of Claims at Grange Insurance offers insight on adopting analytics to enable a better performing claims department. Ken discusses the importance of building an analytics-based organization with a balanced focus on people and […]
CCC announced today enhancements to its suite of consumer solutions, helping repair facilities provide a more streamlined experience to customers throughout the repair process. CCC ONE® Update Plus will now offer proactive text messaging that includes pertinent shop and estimate information. CCC ONE® Repair Workflow will now include digital signature capabilities, allowing customers to authorize […]
Automotive claim frequency and costs are on the rise again. The most recent data from the ISS Fast Track Plus™ data reveals Private Passenger Auto Collision losses experienced an increase in claim frequency of 4.3 percent for the rolling four quarters ending Q4 2014 versus the rolling 12 months ending Q4 2013.1 Property Damage Liability […]
Recent reports show automotive claim frequency and costs to be on the rise again. Susanna takes a look at some of the factors at play. To check out the rest of the series visit CCC’s YouTube channel. Watch Here
Cloud-based and modular, the CCC ONE Appraisal Platform offers independent appraisers access, flexibility and scale June 17, 2015 – CCC Intelligent Solutions (“CCC”) announced today the availability of its CCC ONE® Appraisal Platform, offering independent appraisers (“IAs”) a single, cloud-based solution to manage the appraisal process and connect with the auto physical damage industry’s most […]
This article was originally featured in Insurance Networking News. With nearly one-third of 2015 under our belts, it’s a good time to step back and understand what the results for the first part of 2015 might tell us about the rest of the year. Consumers on the Road Again The U.S. unemployment rate fell to […]