Archive for 2015

Improving the Customer Experience

CCC Corporate / Collision Repair Newsletter /

Your customers have high expectations. Of course, they want a high quality repair for their vehicle – and you know how to deliver that! But what about other aspects of the customer experience? CCC ONE is helping collision repairers stay in touch with their customers and deliver a high-tech, high-quality experience. Here’s a quick look […]

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Demographics Continue to Evolve

CCC Corporate / Crash Course, Perspectives /

This article was originally featured in Property Casualty 360. An article released earlier this year began a discussion of several broad demographic changes that continue to drive change within the automotive claims and collision repair industries. Demographics of age and race were explored previously; here we will explore further demographic shifts in terms of where […]

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Parts Shopping Comes to the CCC ONE® Repair Workflow Desktop Solution

CCC Corporate / Company News /

Shopping functionality helps improve repair decision-making with up-to-the-minute parts pricing and availability right within the estimate   Chicago, IL, October 20, 2015 – CCC Intelligent Solutions (“CCC”) announced today it has added parts shopping functionality to the CCC ONE® Repair Workflow desktop solution, making it even easier for estimators to shop for parts and make […]

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Industry Trends with Susanna Gotsch – October 2015

CCC Corporate / CCC Trends, Crash Course /

The October 2015 CCC Trends video explores further demographic shifts in terms of where people are choosing to live and how that may be driving auto claim frequency trends. Analysis of recent census data through July 2014 by William Frey of the Brookings Institute confirms populations in the U.S. large cities have continued to grow. […]

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Miles Driven and Traffic Fatalities Rise

CCC Corporate / Crash Course, Perspectives /

(This article was originally featured in Digital Insurance) An editorial in the NY Times “The Trucks are Killing Us” recently caught my attention. With data from the National Safety Council (NSC) reporting traffic fatalities up 14 percent year-to-date through June 2015 the title resonates. Better employment, inexpensive gas, and driver distraction are all factors the […]

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In an Era of Disruption, Who’s making Change Happen in your Organization?

CCC Corporate / Insurance, Perspectives /

(This article was originally featured in Property Casualty 360) Disruption has been the lead story for the last few years – and rightfully so. Rapid technology advancements, mass consumerization of new technologies and platforms, and marketplace entrants like Uber and Google are – and will continue – to create fundamental shifts in how business is […]

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Industry Trends with Susanna Gotsch – September 2015

CCC Corporate / CCC Trends, Crash Course /

The September edition of CCC Trends explores the shifts in driving patterns, mileage growth rates on rural interstate and urban interstate roadways and the impacts on traffic safety. Economic growth has resulted in miles driven, accident frequency, and road fatalities returning or exceeding levels last seen in 2007. Growth in urban and suburban areas, more […]

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The Evolving Material Damage Claims Market and the Need for Centralized Operations

CCC Corporate / Insurance, Perspectives /

 Technologies, Tools and Data Combine to Deliver Centralized Control, Localized Response to APD Claims The world has a local focus.  Organizations of all shapes and sizes have implemented strategies to support the local execution of business practices and services. The insurance industry followed suit, with many carriers decentralizing.  Regional offices were empowered to set procedures […]

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Going Paperless

CCC Corporate / Collision Repair Newsletter /

The vision create a fully “paperless” business world is not new. In 1975, BusinessWeek magazine predicted “a collection of … office terminals linked to each other and to electronic filing cabinets” and that offices would be fully paperless by 1990. Decades later, that reality has yet to be realized in many offices and shops. CNN’s […]

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