Crash Course

What’s in Store for 2016?

CCC Corporate / Crash Course, Perspectives /

(This article was first published in Claims Journal.) 2015 was in many ways a break-out year, where the automotive insurance and collision repair industries emerged from an almost eight year hiatus or pause in historic trends for automotive claim frequency. 2016 will likely see continuation of many of the trends experienced in 2015, but also […]

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Industry Trends with Susanna Gotsch – January 2016

CCC Corporate / CCC Trends, Crash Course /

CCC Industry Trends In 2015 the industry emerged from an almost eight year pause in historic trends for automotive claim costs and frequency, with claim frequency essentially returning to levels last seen pre-recession. In this edition of CCC Trends, Susanna offers an outlook at what’s to come in 2016. Take a look at several factors driving an increase […]

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What Drives Customer Satisfaction

CCC Corporate / Crash Course, Perspectives /

(This article was featured in Property Casualty 360.) Why A Good Claim Experience is So Important Wikipedia lists “customer satisfaction” as “… a measure of how products and services supplied by a company meet or surpass customer expectation.”1  Companies have used this metric for many years, with numerous studies drawing correlation between a company’s ability […]

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Industry Trends with Susanna Gotsch – December 2015

CCC Corporate / CCC Trends, Crash Course /

CCC Industry Trends In the December edition of CCC Trends, Susanna takes a look at customer satisfaction in P&C insurance. CCC’s Analytics team examined customer satisfaction data from over 250,000 surveys and its findings challenge the historically accepted belief that cycle time is the key factor driving customer satisfaction. While cycle time and claim costs are closely correlated […]

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What’s Driving Total Loss Frequency?

CCC Corporate / Crash Course, Perspectives /

Car in an auto accident. (This article was originally featured in Insurance Networking News.) Total Loss Frequency Remains Elevated  Analysis of vehicle claims data for 2015 to date shows that the rate at which vehicles are being totaled versus repaired has risen for the industry.  What’s driving this increase, and when can we expect to see it start to trend […]

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Demographics Continue to Evolve

CCC Corporate / Crash Course, Perspectives /

This article was originally featured in Property Casualty 360. An article released earlier this year began a discussion of several broad demographic changes that continue to drive change within the automotive claims and collision repair industries. Demographics of age and race were explored previously; here we will explore further demographic shifts in terms of where […]

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Industry Trends with Susanna Gotsch – October 2015

CCC Corporate / CCC Trends, Crash Course /

CCC Industry Trends The October 2015 CCC Trends video explores further demographic shifts in terms of where people are choosing to live and how that may be driving auto claim frequency trends. Analysis of recent census data through July 2014 by William Frey of the Brookings Institute confirms populations in the U.S. large cities have continued to grow. […]

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Miles Driven and Traffic Fatalities Rise

CCC Corporate / Crash Course, Perspectives /

(This article was originally featured in Digital Insurance) An editorial in the NY Times “The Trucks are Killing Us” recently caught my attention. With data from the National Safety Council (NSC) reporting traffic fatalities up 14 percent year-to-date through June 2015 the title resonates. Better employment, inexpensive gas, and driver distraction are all factors the […]

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Industry Trends with Susanna Gotsch – September 2015

CCC Corporate / CCC Trends, Crash Course /

CCC Industry Trends The September edition of CCC Trends explores the shifts in driving patterns, mileage growth rates on rural interstate and urban interstate roadways and the impacts on traffic safety. Economic growth has resulted in miles driven, accident frequency, and road fatalities returning or exceeding levels last seen in 2007. Growth in urban and suburban areas, more […]

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