Insurance

Broaden Your Network – Better Serve Your Customers

CCC Corporate / Insurance /

Why limit the number of shops you can offer your customer, when you grant them a shop of their choice when they need it? Offer them the same level of customer care that you’d expect from a shop in your DRP. Our platform reaches shops outside of your network and helps you connect with them […]

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Loyalty and the Customer Experience for Insurance Consumers

CCC Corporate / Insurance /

Customer Loyalty Insurance Companies, like most, are increasingly facing challenges of how to increase customer retention and create a better customer experience. This article from West Monroe Partners dives into those challenges and more: Research within the Insurance Industry has shown that a policyholder’s perception of an insurance company is developed as a result of their interaction […]

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Vehicle Tech Ramps Up – Impact to Collision Repair?

CCC Corporate / Crash Course, Insurance /

Market Dynamics Each year in its Crash Course publication, CCC discusses at length the market dynamics driving change in vehicle accident frequency and cost.  Numerous broad-based demographic drivers have been reviewed, such as employment levels, changes in where people live, how they commute to work, aging population, etc.  These market shifts have been in place […]

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Acquiring and Retaining Customers – Can Insurers Have it All?

CCC Corporate / Insurance /

Customer Loyalty Bain & Company recently published a study on Customer Loyalty in P&C Insurance which explored the challenges and opportunities surrounding customer acquisition and retention for property and casualty carriers. The premise is that most carriers are good at winning new customers or keeping the ones they have, but few do both well. And, with younger […]

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NACE Collision Repair Executive Symposium Speakers Announced

CCC Corporate / Collision Repair, Insurance, NACE /

NACE Banner Designed for collision repair multi-shop operators, as well as operators looking for high-growth strategies, mergers and acquisitions, divesting, and operational excellence, the Collision Repair Executive Symposium features a day of education and networking opportunities for MSOs. CRES registration includes an Expo Pass (valid July 31 & August 1), admission to The Assembly – Industry Forum, […]

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How Do Car Crashes Impact You?

CCC Corporate / Collision Repair, Crash Course, Insurance /

Car Crash The National Highway Traffic Safety Administration (NHTSA), recently released a study that highlights the economic toll and societal impact on motor vehicle crashes. Among the points made is the growing use of technology to help reduce accidents and drive distraction. For more in depth analysis, check out CCC’s annual Crash Course Report, where our own Susanna […]

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Fuel Economy Standards Drive Change

CCC Corporate / Collision Repair, Insurance, Research /

Fuel Pumps Originally featured on CollisionWeek.com The U.S. finalized new fuel economy standards in August 2012, that require each manufacturer’s fleet to achieve average fuel economy of 54.5 miles per gallon for cars and light-duty trucks by model year 2025. These standards extended the requirement already in place for a manufacturer’s vehicles by model year 2016 to […]

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Absence of Tornados doesn’t Prove to be Much Respite

CCC Corporate / Insurance /

Weather Damaged Vehicle PropertyCasualty360 recently featured the article here. A quick view of spring 2014 and the impact weather had on carriers, claims and appraisals Every year billions of dollars are attributed to weather related losses. The violent phenomena that cause havoc one year might not have as much of an impact the next making it difficult to […]

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Matching Business Needs to the Right Network

CCC Corporate / Insurance, Network /

Network PropertyCasualty360 recently featured the article here. Businesses live or die by the networks with which they connect, whether it’s connecting people or connecting businesses. In our daily lives, most of us experience the benefits of being connected to networks. Whether we’re shopping with Amazon, booking travel with Kayak or advancing our careers and connecting with […]

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Material Changes in Automotive Claims

CCC Corporate / Insurance, Research /

Car production Fuel Economy Standards Drive Change The U.S. finalized new fuel economy standards in August 2012, that require each manufacturer’s fleet to achieve average fuel economy of 54.5 miles per gallon for cars and light-duty trucks by model year 2025.  These standards extended the requirement already in place for a manufacturer’s vehicles by model year 2016 […]

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