Posts Tagged ‘Susanna Gotsch’

Newer Vehicles Driving Repair Cost

CCC Corporate / Crash Course, Perspectives /

(This article first appeared in Property Casualty 360.) In Crash Course 2016, we explored the impact of a changing vehicle fleet on vehicle repair and total loss costs.  In this article we’ll look at some of the most recent data on vehicles being sold and driven in the U.S. and how that is driving costs […]

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Industry Trends with Susanna Gotsch – July 2016

CCC Corporate / CCC Trends, Crash Course /

A quick comparison of older and newer models of vehicles whizzing by on America’s motorways can quickly illustrate just how much vehicle technology and styles have changed – not only are newer model bigger, but their designs are predominantly sleeker. As automakers have added content to their vehicles to improve vehicle safety and meet consumer […]

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Industry Trends with Susanna Gotsch – June 2016

CCC Corporate / CCC Trends, Crash Course /

This month we take a look at recent data on vehicles being sold and driven in the U.S. and the impact on costs within the automotive claims and collision repair industries. Light trucks sales are booming which has helped push the average new vehicle transaction price to over $33K. Increased supply of vehicles into the […]

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Measuring Cycle Time Performance

CCC Corporate / Crash Course, Perspectives /

(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair.  Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]

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Industry Trends with Susanna Gotsch – May 2016

CCC Corporate / CCC Trends, Crash Course /

Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the time of their choosing. CCC’s own analysis of CCC ONE® Update Plus CSI survey details found that what was most valued by customers was the quality of the repair, customer […]

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2016: What About Claim Frequency?

CCC Corporate / Crash Course, Research /

Increases in auto claim frequency have been a topic of great interest to all in our industry.  Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles driven began to increase again.   Overall miles driven rose 3.5% in CY 15 versus the prior […]

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Industry Trends with Susanna Gotsch – April 2016

CCC Corporate / CCC Trends, Crash Course /

Factors driving up auto claim frequency are closely monitored by many in our industry. This episode of CCC Trends explores the interesting dynamics of gas prices, miles driven and traffic safety across the nation. Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles […]

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Industry Trends with Susanna Gotsch – March 2016

CCC Corporate / CCC Trends, Crash Course /

  In 2015 automotive claim frequency and loss costs rose again, essentially returning to levels last seen pre-recession. Consumers are back at work, spending more time behind the wheel, and quickly adapting to a world that is rapidly becoming more digital and distracting. So what can we expect in 2016 and the years ahead? The […]

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Industry Trends with Susanna Gotsch – February 2016

CCC Corporate / CCC Trends, Crash Course /

  In recent years, that number of collision repair facilities in the U.S. has steadied, as economic recovery, miles driven, extreme winter weather, and improved new vehicle sales began to drive up auto accident frequency. In this month’s CCC Trends Susanna discusses consolidation in the collision repair industry and the challenges from complex material types […]

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