Carwise captures real customer reviews, helping auto body shops showcase their work to consumers shopping for repair services. CCC Intelligent Solutions (“CCC”) announced today that Carwise, its platform for providing consumers auto repair reviews and repair status information, now has more than one million customer-written reviews, becoming an industry-leading auto repair review service. Carwise.com is […]
This month we take a look at recent data on vehicles being sold and driven in the U.S. and the impact on costs within the automotive claims and collision repair industries. Light trucks sales are booming which has helped push the average new vehicle transaction price to over $33K. Increased supply of vehicles into the […]
(This article was originally published in Claims Journal.) Numerous studies have been completed over the years that show consumer satisfaction with auto insurance companies is tied to their satisfaction with the vehicle repair. Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device […]
(This article was first published in Property Casualty 360.) Since the first cars were sold, there have been crashes. And while the insurance claims industry has made enormous advances over the years, the fundamental process of handling a claim has been largely the same for decades – at least during my time in this industry, […]
CCC Intelligent Solutions is investing in new technologies to help you attract and retain more customers. CCC ONE Update Plus 2.0, available this June, will enable you to create appointments from within CCC ONE, email or text those appointment confirmations to your customers, and send automated appointment reminders. This new feature allows you to take […]
Carwise.com, CCC’s body shop review platform, has reached one million customer-written reviews! Since its 2012 launch, Carwise has been making it easy for your customers to get real-time updates on their vehicle repairs. Carwise has since expanded to include a CSI platform that allows you to send automated surveys to customers, allowing only real customers access to […]
Consumers say they want more visibility throughout the claim and repair process, and prefer information be sent to them on the device and at the time of their choosing. CCC’s own analysis of CCC ONE® Update Plus CSI survey details found that what was most valued by customers was the quality of the repair, customer […]
Increases in auto claim frequency have been a topic of great interest to all in our industry. Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles driven began to increase again. Overall miles driven rose 3.5% in CY 15 versus the prior […]
Factors driving up auto claim frequency are closely monitored by many in our industry. This episode of CCC Trends explores the interesting dynamics of gas prices, miles driven and traffic safety across the nation. Miles driven in the U.S. had been trending up slowly coming out of the recession, but when gas prices dropped, miles […]
(This article was originally published in Property Casualty 360.) A majority of my conversations with appraisal supervisors from auto insurance carriers include a discussion on appraiser effectiveness, which makes sense since these are the individuals that can have a significant impact on claim cost, cycle time and customer satisfaction. Most frequently, I hear that the […]